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Outstanding Customer Service from FLP

Sheffield-based Home Decor GB Ltd has recently signed up for a regular service agreement with Frontline Packaging Limited to support their large, specially modified shrink wrapper. The agreement includes regular servicing, out-of-hours support.

The shrink wrapping machine was originally purchased by Home Decor in 2012 for wrapping large sliding doors which require a completely enclosed seal on all four sides.  It is a large, complex and technically challenging application and when Frontline Packaging took over the distributorship of the product range, they continued to offer a high level of support to Home Decor to ensure the machine kept working.

 'Tony and the team at Frontline have supported us every step of the way with an excellent service,' explains Andrew Bowen, Supply Chain Director at Home Decor. 'It hasn't always been easy but Frontline have always been willing and able to step in and help whenever we needed it. We really appreciate their level of knowledge and proactive attitude. We're delighted to have the service agreement in place, it gives us real peace of mind.'

Frontline have helped Home Decor out with machine modifications, parts and equipment and they have worked hard to ensure that the original equipment manufacturer provided technical support as well when necessary. 

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Frontline Packaging case taper improves line speeds for Berkshire International

Frontline Packaging Limited has recently completed the successful supply and installation of a specially adapted semi-automatic pre-set case taper for Berkshire International at their factory in Norfolk. 

The customer was manually packing sheets of industrial cleaning wipes in to extremely large cases and needed to automate the process in order to improve line speeds.  Frontline Packaging offered a loan machine on trial so that Berkshire could see if it was up to the task. 'Frontline were very accommodating,' explains Dan Trapnell, Berkshire International Plant Manager. 'Once we had the machine in the factory we loved it and wanted to keep it. It has helped us speed up the end-of-line packaging process, reduced the amount of boxes on the factory floor and saved us space. We're really pleased with it.'

The machine needed some bespoke modifications to be able to handle the extra-large case sizes that were carried out by Frontline Packaging's engineers. A modified infeed was built and clamps fitted to hold the cases steady during packing to allow the operator to fill the cases with both hands. It now takes the operators much less time and effort to pack the cases, and using machine tape has reduced the cost and amount of tape used. 

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Gary Bond Joins Frontline Team

We're delighted to announce that Gary Bond has joined the Frontline Packaging team as Sales Manager. Gary comes with a wealth of experience in the packaging industry and an in-depth knowledge of the business through his years working with a variety of manufacturers including flow wrapping, filling systems and end-of-line machinery. He has worked with customers in the food and beverage industry for many years and is excited about the range and quality of Frontline's machinery offering. 

He will be focusing on Frontline's core product range including shrink wrapping, case taping and erecting and pallet wrapping equipment. He will be offering expert help and advice to customers and prospective customers around the UK.

If you want to contact Gary you can email him on garyb@frontlinepackaging.com or phone on 07713 136273 and he'll be happy to help 

Frontline Packaging

Based in the UK and operating throughout Europe, Frontline Packaging Ltd is a one-stop source of some of the finest end-of-line packaging machines and systems available today.

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Frontline Packaging Ltd

3a Wireless Station Industrial Park
Chestnut Lane
Kneesworth
Cambridgeshire
United Kingdom
SG8 5JH
+44 (0)1763 249255