Sheffield-based Home Decor GB Ltd has recently signed up for a regular service agreement with Frontline Packaging Limited to support their large, specially modified shrink wrapper. The agreement includes regular servicing, out-of-hours support.
The shrink wrapping machine was originally purchased by Home Decor in 2012 for wrapping large sliding doors which require a completely enclosed seal on all four sides. It is a large, complex and technically challenging application and when Frontline Packaging took over the distributorship of the product range, they continued to offer a high level of support to Home Decor to ensure the machine kept working.
'Tony and the team at Frontline have supported us every step of the way with an excellent service,' explains Andrew Bowen, Supply Chain Director at Home Decor. 'It hasn't always been easy but Frontline have always been willing and able to step in and help whenever we needed it. We really appreciate their level of knowledge and proactive attitude. We're delighted to have the service agreement in place, it gives us real peace of mind.'
Frontline have helped Home Decor out with machine modifications, parts and equipment and they have worked hard to ensure that the original equipment manufacturer provided technical support as well when necessary.